{"id":48812,"date":"2021-11-18T13:28:21","date_gmt":"2021-11-18T05:28:21","guid":{"rendered":"https:\/\/www.kiloview.com\/en\/support\/docs\/kiloview-voice-intercom\/kiloview-intercom-server-deployment-manual\/common-questions-about-kis-deployment\/"},"modified":"2021-11-18T13:28:21","modified_gmt":"2021-11-18T05:28:21","slug":"common-questions-about-kis-deployment","status":"publish","type":"docs","link":"https:\/\/www.kiloview.com\/en\/docs\/kiloview-voice-intercom\/kiloview-intercom-server-deployment-manual\/common-questions-about-kis-deployment\/","title":{"rendered":"Common questions about KIS deployment"},"content":{"rendered":"<p><strong>After deployed KIS, login to the server by IP and port, after entering password, it prompts that unable to connect system service.<\/strong><\/p>\n<blockquote><p>\nSolutions:<\/p>\n<p>\u201cunable to connect system service\u201d error. Firstly, you need delete previously KIS docker deployed, and use below command to re-image \u201cdocker pull kiloview\/kvaudiosvr\u201d, and then run the following command.\n<\/p><\/blockquote>\n<p>Step a. Stop KIS container: docker stop kvaudiosvr<\/p>\n<p>Step b. Delete KIS container: docker rm kvaudiosvr<\/p>\n<p>Step c. Delete KIS image: docker rmi kvaudiosvr<\/p>\n<p>Step d. Recreate and run container: <\/p>\n<pre><code class=\"language-c\">docker run -d --restart always -e MINPORT=50000 -e MAXPORT=55000 --name kvaudiosvr --privileged=true --net=host kiloview\/kvaudiosvr:latest<\/code><\/pre>\n<p><img decoding=\"async\" src=\"https:\/\/www.kiloview.com\/data\/kv-image\/en\/Kiloview_Voice_Intercom_Server_Deployment\/image9.png\" alt=\"image9.png\" \/><\/p>\n<p><strong>After deployed KIS, unable to make a normal voice call.<\/strong>        <\/p>\n<blockquote><p>\nSolution:<\/p>\n<p>You need use below port for the server, if there is firewall in the network environment of the server, the corresponding ports must be open.<\/p>\n<p>TCP port: 443 and 81<\/p>\n<p>UDP port: 50000-55000\n<\/p><\/blockquote>\n<p><strong>KIS and Kilolink are simultaneously deployed in the same server, and one of which cannot work normally<\/strong>                 <\/p>\n<p>As both KIS server and Kilolink server need work with 81 port, which will cause KIS or Kilolink to fail to login.<\/p>\n<p>The default login method of Kilolink: IP + 81(port)<\/p>\n<p>Solutions: Modify the default login port 81 of Kilolink to other port.<\/p>\n<p>Step a: enter container: docker exec -it klnkserver bash<\/p>\n<p>Step b: open the file: vi \/usr\/local\/openresty\/nginx\/conf\/nginx.conf<\/p>\n<p>Modify \u201cserver-listen\u201d in the file to 8081, save and exit.<\/p>\n<p>Step c: restart Nginx: \/usr\/local\/openresty\/nginx\/sbin\/nginx -s reload<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.kiloview.com\/data\/kv-image\/en\/Kiloview_Voice_Intercom_Server_Deployment\/image10.png\" alt=\"image10.png\" \/><br \/>\n<img decoding=\"async\" src=\"https:\/\/www.kiloview.com\/data\/kv-image\/en\/Kiloview_Voice_Intercom_Server_Deployment\/image11.png\" alt=\"image11.png\" \/><\/p>\n<blockquote><p>\nNote:<\/p>\n<p>After modified, the method of KIS login is \u201chttps\uff1aIP+443 port\u201d.<\/p>\n<p>The method of Kilolink login is \u201cIP+8081 port\u201d.\n<\/p><\/blockquote>\n","protected":false},"featured_media":0,"parent":9543,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-48812","docs","type-docs","status-publish","hentry"],"acf":[],"aioseo_notices":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/docs\/48812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/comments?post=48812"}],"version-history":[{"count":0,"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/docs\/48812\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/docs\/9543"}],"next":[{"title":"Deployment FAQs and Solutions","link":"https:\/\/www.kiloview.com\/en\/docs\/kiloview-voice-intercom\/kiloview-intercom-server-deployment-manual\/kiloview-voice-intercom-manual\/","href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/docs\/48868"}],"prev":[{"title":"Login to the server","link":"https:\/\/www.kiloview.com\/en\/docs\/kiloview-voice-intercom\/kiloview-intercom-server-deployment-manual\/login-to-the-server\/","href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/docs\/48916"}],"wp:attachment":[{"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/media?parent=48812"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.kiloview.com\/en\/wp-json\/wp\/v2\/doc_tag?post=48812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}