Support, Help & Troubleshooting – 24/7 After-sales Support Team

We prioritize customer service. KILOVIEW’s after-sales support team is professional and always available to offer you prompt responses and standby 24/7 to help you save time & budget on product maintenance. 

For any questions about how to use your products or how to fix the problems encountered, please feel free to contact us.

Paid extended warranty plan is available soon

For products that are within 1 month of purchase, you can choose the paid extended warranty plan for a total of 3 years warranty from the date of shipment. You DON’T need to register for any extended warranty if you choose the paid plan.

The paid plan covers KILOVIEW encoders, decoders, N series, KIS, and converters for three years. Enjoy these products without any concerns or worries within the 3-year warranty period.


Paid extended warranty purchase link will be online at any minute. Once it’s up, you will be able to purchase.

Stay tuned! It won’t be long. 

About After-Sales Service

Dear customer, thank you for selecting and trusting KILOVIEW. We are always ONLINE to solve your problems. 

For KILOVIEW products within the warranty period, we offer all the services for free as below:

  • 24/7 maintenance & support
  • FREE maintenance
  • Customized service support
  • FREE firmware updates
  • MORE