1. Home
  2. Docs
  3. Kilolink Bonding Platform
  4. Common questions and solutions

Common questions and solutions

Cannot login to the server after deploying the new version

Solution
Use server IP + port number, that is “server IP: 82” to login (the previous login port was 81)
The port is still 60000 for device registration.
It is recommended to use the history command to view the executed commands to analyze the problem and check specific commands. You can check by history |grep command.

An error hint during the deployment

Solution
Please check the version of your operation system, currently only support Linux64-bit
operating system(Ubuntu 18.04+ / Debian 9+)
(1)Linux bit: getconf LONG_BIT

image.png

(2)Linux version:cat /proc/version

image.png

Installing docker did not respond for a longtime during deployment

Solution:
The docker installation is slow, please be patient. You can use the command "docker version" to check and confirm whether the docker installation is successful.

After finished the deployment, using the IP and port number cannot login to the server’s web

Solution:
Please check whether the configured IP address is correct when deploying
PLATFORMIP=103.134.224.34
Step A: enter to the docker: docker exec -it klnkserver bash
Step B: open the configuration file:vi /data/configs/platform.conf
Step C: change the server IP to the correct server IP address
Step D: restart Nginx: /usr/local/openresty/nginx/sbin/nginx -s reload

image15.png

After upgraded to the new version of KiloLink and the P1/P2 upgrade to the latest firmware (4.7.2519) still cannot connect to KiloLink.

Solution:
It is recommended to redeploy after deleting the docker and image. (The configuration file of the old version exists in /data by default, so delete/data directly).

After the installation, login to the server and prompt the following error: Invalid request method!

image16.png

(1) Reload the sbin directory of nginx::docker exec -it klnkserver/usr/local/openresty/nginx/sbin/nginx -s reload
(2) Exit the docker:exit
(3) Restart the docker:docker restart klnkserver(check the name of the docker by docker ps -a)

After successfully deploying the new version of KiloLink, it can be login with the IP + port, but P1/P2 cannot connect to the KiloLink server correctly.

Solution:
(1) Check whether the firmware version of P1/P2 is the latest one 4.7.2519
(download link:https://www.kiloview.com/cn/support/download/
(2)Check whether the device information is correct, the port of the P1/P2 encoder connect to KiloLink is 60000. Check whether the server information and registration code are correct
(3)Try to delete the registration information on KiloLink and re-register.
(4)Check whether the corresponding ports of the server is open.
The server needs to use the following ports. If there is a firewall in the server’s network, the related ports need to be open.

Ports Protocols
82 TCP
3478 TCP+UDP
60000 UDP
60001 UDP
5000-5100 TCP+UDP
30000-30050 TCP+UDP

How to change the KiloLink default login web port?

Solutions: change the KiloLink login port
Step 1: enter the docker: docker exec -it klnkserver bash
Step 2: open the file: vi /usr/local/openresty/nginx/conf/nginx.conf
Change the server-listen to 8081, then save and exit
Step 3: restart Nginx: /usr/local/openresty/nginx/sbin/nginx -s reload

image17png
image18.png

Note
After the change, the login method of KiloLink is: IP+8081 port

KiloLink Bonding Platform User Guide

Login the bonding platform
Enter http://server IP: 82/ in the browser to login to the bonding platform. The default username is admin, and the password is admin.

image18.png

Note

  • To ensure information security, we recommend you change the password immediately after your first login.
  • The default port of the server login is 82
    Check the "Version" information in the "System Status" in the lower left corner of Web page to ensure that the KiloLink is updated to the latest version.

image18.png

How can we help?